Qualified Practitioner
Dr Ros Debenham MBChB MRCGP

Privacy Policy

Ahead of the GDPR changes we have made some recent changes to our privacy policy (last updated: 25/04/2018). As a client, customer or website visitor if you require further clarification that may arise from the information below please contact Radiance MediSpa’s data protection officer using the contact form.


Information You Provide

You may choose to provide personal information to us in a number of ways, such as a telephone call, an email enquiry or sign up. The types of personal information you may provide to us include:
Contact information listed within our contact form and new client form, including name, date of birth, email address, telephone number.
Content you provide (such as pre-consultation images and videos, personal conditions, reviews and comments.
 

How We Use The Information

We may use the information you provide to:

  • Promotional materials or other communications.
  • Respond to your enquiries.
  • Communicate with you about events and open evenings.
  • Operate, evaluate and improve our business (including developing new products and services, enhancing and improving our services, managing our communications, analysing our products, performing data analytics and performing accounting, auditing and other internal functions)
  • Comply with applicable legal requirements, relevant industry standards and our policies.
  • Order products on your behalf from pharmacies.
  •  

    Information We Collect by Automated Means

    When you visit this site or our online advertisements, or use one of our social networking sites, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.
     

    Technologies We Use

     

    Cookies, Web Server Logs and Web Beacons

    Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.
    In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.
     

    Other Organisations Web Analytics Services

    We may share anonymised personal information with other organisations, such as Google Analytics or Social Media platforms. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. To disable the Google Analytics cookie, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.
     

    Targeted Advertising

    We also may contract with other organisations networks (most likely Google) that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; other organisations websites and emails; and on our advertising placed on other organisations websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about these and other advertising networks and their opt-out instructions, click here.
     

    Your cookie settings

    Cookies are very small text files that are stored on your computer when you visit some websites.
    We use cookies to make our website easier for you to use. You can disable or clear cookies in your browser settings.
     

    How We Use the Information Collected by Automated Means

    We may use the information collected through automated means on this site to deliver personalised content, for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards. We also may use the information in other ways for which specific notice is provided at the time of collection.
     

    Information We Share

    We do not accept, rent or receive email lists, sell or otherwise disclose personal information we collect about you and any client we work with.
     

    Your Rights and Choices

    We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us. {links to contact page}
     

    Emails

    As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about, to contact you if we need to obtain or provide additional information, to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
    We use Premier Spa, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
     

    Email Opt-Out

    You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You also may opt out of receiving marketing emails from Radiance MediSpa.
     

    Automated Booking Confirmation

    Clients who book a treatment with Radiance MediSpa and provide a mobile number will be sent an automated email confirmation of their appointment. This is purely for the client and this information is strictly confidential to the recipient. If you have a booking with Radiance MediSpa and have provided a mobile but wish to opt-out of this automated service please contact us. {links to contact page}
     

    How We Protect Personal Information

    We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
    You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Adam Carpenter by clicking here.
     

    Links To Other Websites

    Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.
     

    Updates To Our Privacy Policy

    This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated
     

    How To Contact Us

    If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us.
     

    Radiance MediSpa
    , Augustus House, Lower Ground Floor, New North Road Exeter, Devon EX4 4HL

    Telephone: 01392 277 799     Email: info@radiancemedispa.co.uk

    Opening Hours: Tuesday & Thursday 10am – 7pm, Wednesday & Friday 10am - 5pm, Saturday: 9am - 5pm
       
    2018 Radiance MediSpa Limited | Privacy Policy | Registration number 10272743
     
     
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