After complaining of my dull skin I was advised following a consultation to have a chemical peel by Charlie. I was provided with a full explanation of what the treatment entails, side effects and sensations. Charlie spoke to me throughout the full treatment providing a formative explanation onwhat she was doing helping me understand and be at ease. Post treatment I sent Charlie a photo of my skin when the skin started to peel for reassurance and she went out her way to show me that this was normal. I loved the treatment and will be back for more.